The Forrester Wave™: Source-To-Contract Suites, Q4 2019 revealed an evolving Source-to-Contract marketplace. Forrester Research assessed each organization in the report on thirty-five different criteria, for three categories, including Current Offering, Strategy, and Market Presence. Within the three categories, Zycus received the highest score in the Current Offering category, with the highest possible score in 18 out of 35 criteria. Some of the criteria in which Zycus received the highest possible score include Integration, References for Vendor Support, Globalization, References for Usability, Product Strategy, AI Strategy, and Implementation Strategy.
Forrester found that Zycus “has expanded its geographic presence from the US into Europe, the Middle East, and Asia”, that “its spend analytics, CLM, and SRPM products are better than most competitor products”, “has built its marketing strategy around AI, promoting its Merlin AI studio for creating bots to automate various tactical and transactional tasks”, and “Its clients gave it high marks for product usability and implementation support and customer support, with the latter bolstered by a well-designed implementation strategy”.
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